Terms & Conditions

Please read these terms and conditions carefully, they contain important information about your rights and obligations in accessing and using www.arrowfile.com ("our web site").

These terms and conditions govern the supply of photographic storage accessories (the "Products") by Flash Foto Ltd Trading as Arrowfile (Reg. No: 1561035, Registered in England and Wales) of 147 Churchill House, Stirling Way, Borehamwood, WD6 2HP ("Flash Foto", "we" or "us") to you.

When purchasing goods from this website, by clicking that you accept our terms and conditions you agree to be legally bound by these terms and conditions as they are amended and posted on our web site from time to time.

Access Restriction

You acknowledge that we have no obligation to provide our web site to you or to ensure that you are able to access or use our web site. We reserve the right in our absolute discretion and without notice to you to deny you access to all or part of the web site or to terminate or suspend all or part of the web site or any relationship you may have with us at any time.

Prices and Payment

Prices charged are as shown on the web site at the time and date of your order. We may change the price of any Product before you place an order. We try to ensure that the prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product's price is higher than stated in your order and you may cancel the order.

For orders placed using a catalogue or promotional offer code, the prices charged will be as stated therein provided the offer is still current.

Charges for postage and packaging are as stated. All the prices shown are inclusive of VAT.

Before your order can be despatched we must receive payment in full including any carriage and insurance charges.

You must pay by credit or debit card at the time of the order. We accept Visa, MasterCard, Connect, Delta and Switch.

Product Availability

While we endeavour to hold sufficient stock to meet all orders, if there is any extended delay, we will advise you by e-mail, phone or by post on availability and anticipated delivery. No cheques will be banked or credit or debit card payments taken until the Products are dispatched.

All orders are subject to availability and we are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on registration or ordering. The order will be fulfilled by the date set in the confirmation or if the confirmation does not contain such a date, within 30 days from your order.

If the Product you ordered is unavailable, we may provide you with a substitute of an equivalent quality and price.

You undertake that all details provided by you to us for the purpose of purchasing the Products will be correct. We reserve the right to obtain validation of your credit or debit card details before providing the Products to you.

100% Guarantee

All our products are covered by our 30 days money back guarantee. If, for any reason, you are not completely satisfied please return the Product(s) within 30 days from collection or delivery for a full refund or replacement. This does not affect your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000.


You may return your order by giving us notice of returns within 30 days of the date of delivery. If you require your original postage to be refunded you must notify us within 7 days. Such notice may be given by mail, fax, e-mail or by phone with reference to the returns section on the reverse of the invoice/despatch note.

Please repack the Product(s) using the original packing supplied, complete the returns section on the reverse of the invoice/despatch note and send this back together with the Product(s).

You will then be entitled to a full refund from us, including your original delivery cost (within 7 days notification required - see above), which shall be paid as soon as possible, but in any event within 30 days from receipt by us of the returned Product(s).

Goods damaged in transit to you will be replaced at no additional cost. Please inform us of any damage to the Product(s) within 3 days of delivery. Unless Product(s) are damaged, faulty or the wrong goods are sent in error you must arrange for and pay the costs of returning the Products to us.  Please return goods to Arrowfile, PO Box 637, York House, Wetherby Road, York, YO26 0DQ.

If you are returning damaged, faulty or the wrong goods sent to you in error, please specify this as the reason for your return at the time of notifying us of the return, by contacting [email protected] when you can request a FREEPOST returns address.

While in your possession, you must keep any Products you intend to return to us in good condition.

Specially Ordered Products – No Returns

Arrowfile reserve the right not to accept back goods specially ordered on behalf of a customer unless covered by the manufacturer’s return policy. Customer will be responsible for all costs associated with special order returns to the manufacturer.

We promise that all Products you purchase from our site will be of satisfactory quality. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard the Products, our web site or any information or service provided through our web site. We will do our best to ensure that all materials and information published on our web site are accurate but please note that all materials and information published on our web site are provided on an "as is" basis.

In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damages or for any loss of data, profit, revenue or business (whether direct or indirect), howsoever caused, even if foreseeable.

We do not accept liability (except where we have been negligent) where you suffer loss or damage as a result of the viewing, use or access of, or inability to use or access, or performance of our web site or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of Flash Foto Ltd, its servants, agents or any other person other than as a direct result of purchasing Products.

If we are liable to you for any reason, our liability is limited to the amount paid by you for the Product(s) concerned. Notwithstanding anything in these terms and conditions, we do not exclude or limit our liability for death or personal injury caused by our negligence.

This web site may contain advertisements. We are not responsible for and do not endorse the content of such advertisements, and we do not accept any responsibility for any errors or inaccuracies in such advertising material.

In preparing this web site, we have endeavoured to offer current, correct and clearly expressed information. However, we cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available from our web site will be free from infection, viruses and or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

You assume total responsibility and risk for your use of our web site and use of all information contained within it.

We make no warranties, express or implied, that making the Products available in any jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

The limitations and exclusions in these paragraphs only apply to the extent permitted by law.

Force Majeure

We accept no liability for any failure or delay in supply or delivery or for any damage or defect to Products supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).


We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or Products and services available through it, including your access to it, without notice to you. Unless explicitly stated any new features, including new content and Products shall be subject to these terms and conditions.

Copyright and Trademarks

International copyright laws and other intellectual property rights protect the contents of our web site. The owner of these rights are Flash Foto Ltd or its licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us.

You may download material from our web site for the sole purpose of placing an order with us. However you may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means and in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written approval, except where expressly invited to do so, for example in order to complete any test or questionnaire.

Linked Sites

We make no representations whatsoever about any other web sites, which you may access through our web site. When you access any other web site you understand that it is independent from Flash Foto Ltd and that we have no control over the content or the availability of the web site. In addition, a link to any other web site does not mean that we endorse or accept any responsibility for the content, or the use of, such web site and we will not be liable for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on any content, goods or services available on or through any other web site.

Review Sites

If you decide to use the Trusted Shops Review service or the Google Customer Review service they will also collect your email for the purposes of sending you a reminder for a Review of your purchase. By agreeing to the Terms and Conditions you consent to this arrangement. Please read our Privacy Policy for more details on the use of stored information.

Availability of Our Website

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can not accept liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our computer system, server, web site, router or any other internet connected device.


We may from time to time send you special offers via email or by post. Should you not wish to receive this information, please let us know by emailing us using the subject heading: NO OFFERS and send to [email protected]


Should you wish to remove your personal information from our active database, please let us know by emailing us from the email account you wish to unsubscribe using the subject heading: REMOVE ME and send to [email protected]


Should wish to update any of your personal information, please let us know by emailing us from the email account you wish to unsubscribe using the subject heading: UPDATE MY DETAILS and send to [email protected]


Use of our web site is subject to the laws of England and Wales, and the exclusive jurisdiction of the English Courts.

We may assign, novate or sub-contract any or all of our rights or obligations under these terms and conditions at any time.

These terms and conditions constitute the entire agreement between you and Flash Foto Ltd regarding your use of the web site or purchasing of Product(s) and supersedes any prior understandings or agreements regarding your use of the web site or purchasing of Product(s).

You acknowledge that you have not entered into this agreement upon any warranty or representation made by us or any other person and you waive any rights to damages/recission you may have for misrepresentation (other than fraudulent misrepresentation) that is not contained in these terms and conditions, the order form or payment method instructions.

Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy.

In the event that any provision in these terms and conditions is determined to be invalid or unenforceable under applicable law, such provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original unenforceable provision, and the remaining provisions shall continue to be enforceable to the fullest extent permitted by law.


Please send any comments about this website or our terms and conditions to Customer Services, Arrowfile, 147 Churchill House, Stirling Way, Borehamwood, WD6 2HP or e-mail in at [email protected]


Notices shall be given to us via email at [email protected] or to you at either the email or postal address you provided to us during the ordering or registration process.

Notices will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday) or 3 days after the date of posting.