Delivery Information

Delivery Charges - UK

Standard Delivery (UK only)

For orders up to a total order value of £15 the standard UK delivery charge is £3.95. Above this and for orders up to a total order value of £59 - the standard UK delivery charge is £5.95. Certain UK destinations are charged by weight, see below for details. The Standard delivery for all UK orders over £59 is FREE! (This does not include Other UK destinations as below, and Express delivery supplements  and prices still apply). All deliveries over £15 are sent on 2 - 3 days trackable parcel service. However, please allow 5 working days for deliveries. A signature is required on delivery.

Other UK Destinations

All deliveries to locations in Channel Islands and the Isle of Man are now charged by weight as for overseas destinations. Orders under 5kg will be sent via Royal Mail weights above this are sent the following day except weekends on a 48-hour Guaranteed Parcel Service. However please allow 3-5 working days for delivery.

Express Delivery Weekday Service - despatch within 24 hrs (UK only)

This service costs £9.95, which is available on working days Monday to Friday only (excluding bankholidays), for orders placed by 2pm. If you enter your mobile phone number you will also receive updates by text. (This service is not available for Other UK Destinations). Subject to stock availability, all deliveries are sent the following day except weekends on a 24-hour Guaranteed Parcel Service. This means if you place an order before 2pm on a Friday it will be delivered on the Monday. Over the weekend please telephone priority orders (0330 440 5787) which will be processed Monday for delivery on Tuesday. Please allow 2 - 4 working days for deliveries. A signature is required on delivery.

 


Delivery times stated are estimates and may vary due to exceptional or unforeseen circumstances including industrial disputes and/or unusually high seasonal demands.

In the unlikely event that you have not received all the goods within 30 days of the date of payment or if you have any complaints, please contact us via email at [email protected] or by post at Customer Services, Arrowfile, PO Box 637, York, YO26 0DQ.

Title in the goods will pass to you at time of payment.

 

Delivery Charges - Overseas

If delivery is to a non-UK destination, please contact us to ask for a quote as delivery costs are now both weight and volumetric based and you may also be subject to extra customs duties. Please contact customer services to discuss a quotation. If you are calling from overseas please use the following telephone number +44 (0)1904 202150

If you have any queries please contact us using [email protected] We will not pay return delivery charges for Products returned for whatever reason from non-UK orders.

Import Duty

On 31 January 2020, the UK withdrew from the EU. With the end of the transition period on 31 December 2020, the UK is no longer in the EU single market and customs union. Countries which usually did not incur import duties will now be subject to these additional charges.

Most deliveries outside of the UK will incur import duties and taxes which are levied when the delivery reaches the specified destination. You the customer will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.