Delivery Information

Delivery Charges - UK

Standard Delivery (UK only)

For orders up to a total order value of £10 the standard UK delivery charge is £3.95. Above this and for orders up to a total order value of £59 - the standard UK delivery charge is £5.95. Certain UK destinations are charged by weight, see below for details. The Standard delivery for all UK orders over £59 is FREE! (This does not include Other UK destinations as below, and Express delivery supplements  and prices still apply). All deliveries over £10 are sent on 2 - 3 days trackable parcel service. However, please allow 5 working days for deliveries. A signature is required on delivery.

Other UK Destinations

All deliveries to locations in Channel Islands and the Isle of Man are now charged by weight as for overseas destinations. Orders under 5kg will be sent via Royal Mail weights above this are sent the following day except weekends on a 48-hour Guaranteed Parcel Service. However please allow 3-5 working days for delivery.

Express Delivery Weekday Service - despatch within 24 hrs (UK only)

A £4.00 supplement is applicable for this service, which is available on working days Monday to Friday only (excluding bankholidays), for orders placed by 2pm. (This service is not available for Other UK Destinations). Subject to stock availability, all deliveries are sent the following day except weekends on a 24-hour Guaranteed Parcel Service. This means if you place an order before 2pm on a Friday it will be delivered on the Monday. Over the weekend please telephone priority orders (0844 855 2060) which will be processed Monday for delivery on Tuesday. Please allow 2 - 4 working days for deliveries. A signature is required on delivery.

Premium 24 Hour Service with auto-updates (UK only)

This service is a Prime (Guaranteed next day) delivery service with live tracking and auto email & sms updates with a delivery window of 1 hour. Subject to stock availability, this service is operable and will deliver Monday to Friday (excluding bankholidays) and the prices are £9.95 for small orders under £10, and all other orders are £11.95. (This service is not available for Other UK Destinations). For Saturday Deliveries please see below. Please place your order before 2pm or call operator  on 0844 855 2060 to confirm. A signature is required on delivery.

Saturday Delivery - (UK only)

Subject to stock availability. Please call operator  on 0844 855 2060 to confirm prices and availability (please note this is not available for Other UK Destinations).

 


Delivery times stated are estimates and may vary due to exceptional or unforeseen circumstances including industrial disputes and/or unusually high seasonal demands.

In the unlikely event that you have not received all the goods within 30 days of the date of payment or if you have any complaints, please contact us via email at customerservices@arrowfile.com or by post at Customer Services, Arrowfile, PO Box 637, York, YO26 0DQ.

Title in the goods will pass to you at time of payment.

 

Delivery Charges - Overseas

If delivery is to a non-UK destination, please add products to your basket where the weight will calculate the appropriate cost for your destination. Please ensure you have the correct country details in your address beforehand. As delivery costs are constantly changing we have not included a table of prices per weight here. For orders over 2kg you will need to contact customer services for a quote. If you have concerns with the calculated shipping costs for your export order please contact customer services to discuss possible alternative solutions. If you are calling from overseas please use the following telephone number +44 (0)1904 202150

If you have any queries please contact us using customerservices@arrowfile.com. We will not pay return delivery charges for Products returned for whatever reason from non-UK orders.

Weight Guide

The approximate weight of 50 pages and one album with packaging material falls between 1.5 - 2.5 kg dependant on the type of album and the colour of the page. Delivery charge for orders under 2kg will be calculated automatically. Please check your basket before you checkout to find the weight of individual items.