100% Satisfaction Guaranteed

 All our products are covered by our 30 Days Money Back Guarantee.

If, you or the person you bought them for, are not completely satisfied with the item(s) for any reason whatsoever, please just send the goods back to us within 30 Days and we will refund the purchase price in full. If you require your original postage to be refunded you must notify us within 7 days either by mail, fax, e-mail or by phone.  You do not have to tell us why you are returning the goods for a refund, although we would like to know so that we can improve the products in future.

If goods are in any way faulty we will replace them at our cost. Please inform us in writing of any damages within 3 days of receipt or contact our Customer Services department either by phone 0844 855 2060 or via email Customerservices@arrowfile.com to request our FREEPOST Returns Address.

Any of the above will not affect your statutory rights as a consumer under the Consumer Protection (Distance Selling) Regulations 2000.

Returns Address for unwanted goods: PO Box 637,Wetherby Rd,York YO26 ODQ